We help you deal successfully with all the major maintenance and support challenges:
Business Continuity
It is necessary to ensure the company’s continuous thriving
Expertise
It is not always possible (nor reasonable) to have an in-house support team with the experience you need once in a while
Functionality
The server and operational system need to be functioning fast and bug-free
Our Services
Datawalls Digital Strategy Consultation team undergoes continuous education and training to meet your business needs. We are dedicated to delivering a comprehensive and tailored digital strategy that aligns specifically with your business objectives.
OS and Server Migration
Sometimes operational systems and servers do not perform to the utmost. Iflexion Maintenance and Support specialists can migrate the product to another OS or server to improve performance results.
Third-Party Solution
Maintenance
Iflexion extends the useful life of 3rd party software well beyond the end-of-life declaration and helps you reduce the TCO and generate a bigger return on your IT investments while still providing the exemplary services your clients deserve.
Task/Bug Tracking Systems Deployment and Customization
Taking the value of reporting and identifying defects into account, Iflexion specialists can deploy and customize task and bug tracking systems to guarantee fast issue recognition, processing, and reporting.
Software Maintenance and Proactive Support
Our proactive approach lets us warn the customer if a backup is needed, prevent hacker attacks, and foresee other technical problems that can affect your business.
Application
Improvement
Our Support engineers revise the current state of an application, analyze its performance and possible bugs, and work out improvement plans to ensure better functionality of web products.
Performance/
Availability Monitoring
Iflexion helps companies ensure their Internet products are running well by developing and installing monitoring solutions to prevent break-downs.
Third-Party Application Management Process
Total
Analysis
- Architecture and Code Audit
- Documentation Review
- Functional/Performance Testing
Emergency
Response
- Hot Fixes
- Performance Iprovement
- Documentation Recovery
Software
Evolution
- Adaptive/Perfective Maintenance
- Impact Analysis and Modeling
- Software Roadmap and Improvements Planning
Full-Featured
Maintenance
- Incident Management
- Preventive/Corrective Maintenance
- Backup and Recovery
- SLA Management
- Configuration Management
- Release Management
- Knowledge Management
- Quality Management
Support Levels
Level
- Monitor System Data Analysis
- System Malfunction Answers
- Issue Detection
Level
- System Configuration Improvement
- Cache Clearance
- Server Issue Detection
Level
- New System Versions
- Application Improvement
- Code Fixes
- Bug Detection with Software Understanding
Issue processing on all 3 support levels
Cooperation Models
24/7
The 24/7 Customer Support model literally ensures your customers, employees, and partners will get 1-2-3 Level help at any moment. This option is ideal for:
- Industry leaders
- Businesses with mission critical systems
- Global companies with employees and customers all over the world
8/5
We offer regular business hours (8-to-5) IT support as it covers the needs of most businesses, while being extremely cost-efficient, and helping our customers to:
- Always be sure to have the right amount of service within working hours
- Get rid of IT support staffing/sourcing needs
Creating the Optimal Connection Between Development and Operations
We emphasize the importance of collaboration between development and operations in our support services. By implementing collaborative DevOps workflows and integrating Agile techniques into support operations, we help you scale and evolve your robust software while accelerating release cycles, enhancing your ROI. Datawalls provides your business with the capability to seamlessly adapt to changes, offering the following DevOps-oriented customer support benefits:
– Cross-functional teams
– Co-located Development and Operations
– Continuous delivery
– Ongoing improvement
– Reduced mean time to recovery
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